Effective Date: 9 December 2024
Taylex Australia (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information through our website, www.taylex.com.au (“the Site”), as well as in the course of our broader business activities, including communications, sales, services, and partnerships.
By engaging with Taylex Australia—whether through our website, phone, email, in person, or through one of our authorised representatives—you consent to the practices described in this Privacy Policy.
We may review and update this Privacy Policy periodically without prior notice. Please check this page regularly to stay informed about how we protect and use your information.
We collect personal information only when necessary to conduct our business operations and deliver our products and services. This may include information such as:
Name, address, and contact details (phone number, email address, postal address)
Property and installation details related to wastewater systems
Transaction or payment information
Information provided through forms, enquiries, warranty registrations, or service requests
Details shared with Taylex representatives, accredited wastewater specialists, or service agents
You may be asked for personal information when:
Registering for access to secure areas of the Site or TaylexHub
Submitting an enquiry, request, or warranty form
Signing up for newsletters or communications
Making a purchase or service booking
Participating in surveys, events, or promotions
If you receive any emails or communications from us, you will always have the option to unsubscribe or opt out of future correspondence.
We collect and use personal information only for purposes directly related to our business operations, including to:
Respond to enquiries, service requests, and warranty claims
Process product orders and coordinate installations
Provide after-sales support, servicing, and maintenance
Communicate important information about your system, warranty, or service requirements
Improve our products, services, and customer experience
Conduct internal business processes, audits, and reporting
Notify you of updates, new products, or offers relevant to your system or region
Maintain records required by law or for quality and compliance purposes
We will only store your data for as long as necessary to carry out these business activities and as required by applicable laws.
Taylex Australia does not sell or trade your personal information. However, we may share it with trusted third parties only where necessary to conduct business activities. This includes, but is not limited to:
Accredited Taylex Wastewater Specialists: who install, maintain, or service Taylex systems in your area
Accredited Taylex Service Agents: who provide system maintenance, repairs, or inspections
Delivery and logistics providers: to coordinate product transportation and delivery
IT and marketing service providers: who support our website, email systems, or digital communications
Regulatory authorities: when required to comply with legal or regulatory obligations
All third parties who receive your information are bound by confidentiality obligations and must handle your data in accordance with this Policy and Australian privacy laws.
We take reasonable steps to ensure your personal information is accurate, up to date, and secure.
You may request access to, or correction of, your information at any time.
We use physical, electronic, and managerial safeguards to prevent unauthorised access, misuse, or disclosure.
Only authorised personnel and partners have access to your personal information, strictly for legitimate business purposes.
Access to certain areas of our systems or platforms (such as TaylexHub) may require a username and password. You are responsible for maintaining the confidentiality of these credentials. Sharing login details is prohibited and may compromise the security of your information.
Our Site uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content.
You can configure your browser to refuse cookies or alert you when they are being used, though some Site features may not function correctly without them.
Our Site may contain links to third-party websites or services. Taylex Australia is not responsible for the content, security, or privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We retain your information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Once no longer needed, your information will be securely deleted or anonymised.
We may update this Privacy Policy as required to reflect changes in our business operations, legal obligations, or best practices. Updates will be posted on this page with a revised “Effective Date.” Continued engagement with Taylex after updates are published constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our Contact Us page or by emailing info@taylex.com.au.
Taylex Australia Pty Ltd
56 Prairie Road, Ormeau QLD 4208
www.taylex.com.au
