Customer Support Officer (CSO)

As a Customer Service Officer at Taylex, you are the face of the Company, and we are looking for someone to provide exceptional customer service to all inbound enquiries, whether that be via the phone, email inbox or walk-ins. You will be expected to help manage queries and leads through the Taylex Group’s BDM, Distributor, and customer network. This role will also support the end-to-end processing, planning, logistics and scheduling of projects and orders.

Requirements

Certificate or Diploma in Business or similar (desired, not essential)
Minimum 3 years experience or equivalent in a similar role
Proven experience in providing exceptional customer support and service
Previous experience in a technical-related industry (desired, not essential)
Excellent organisational and multitasking abilities with a keen attention to detail
Proficient in Microsoft Suite, XO, HubSpot and other systems.
Strong Administrator skills
A team player
Exceptional Phone Manner
Passionate about Customers and providing exceptional customer service

Role Expectations

Manage enquiries and leads through the Customer Relationship Management (CRM) tool
Ensure that queries and leads are allocated to the Taylex Group’s distributor network of Wastewater Specialists in a timely manner
Manage the satisfaction survey process
Work directly with customers to qualify leads to refer to Business Development Manager’s and specialists
Work as the point of contact to support with product advice and recommendations
Manage existing client orders and enquiries
Follow up on direct quotes in relation to sales
Support the successful deployment of orders/projects through order processing, schedule planning, logistics support, changes to bookings, project schedules, and client and project information
Direct support to BDM’s and Sales/Project Managers
Apply strong product knowledge to support customers in relation to Wastewater Treatment Systems and Rainwater Tanks, systems servicing and troubleshooting, installation applications, applicable local council requirements and relevant state legislation.

If you are interested please apply using the button below.